Any correctly supplied item will not be refunded or exchanged, as such is it up to you to ensure you select the correct sizes and colours when adding an item to your cart. We will not offer any return for change of mind, unwanted gifts, or due to small variations in colour.

 

We are happy to offer a refund or exchange if the item is drastically different from how we described it online, has been deliver in the incorrect size or colour (as can be seen on the confirmation email), or if it is damaged.

Please contact us as at eastland@photoxpert.com.au as soon as you received your items. Then we will indicate the next step of refund or exchange.

 

To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase. 

 

Photo products and gift cards are exempt from being returned.


Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at eastland@photoxpert.com.au

 

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Shipping cost on return items

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.