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1. Non-Refundable Items
We do not offer refunds or exchanges for correctly supplied items. It is your responsibility to ensure you select the correct sizes and colors when adding an item to your cart. We will not entertain return requests for reasons such as a change of mind, unwanted gifts, or minor variations in color.
2. Eligibility for Refund or Exchange
We are pleased to offer refunds or exchanges in the following cases:
3. Return Criteria
To be eligible for a refund or exchange, your item must meet the following conditions:
4. Time Limit for Returns
No refunds or exchanges will be considered after 30 days from the date of purchase. To complete your return, we require a receipt or proof of purchase.
5. Exempt Items
Please note that photo products and gift cards are exempt from being returned.
6. Contact Us
If your item meets the criteria for a refund or exchange, please contact us at email@example.com as soon as you receive your items. We will guide you through the next steps for processing your refund or exchange.
Upon receiving and inspecting your return, we will notify you via email regarding the status of your refund.
Late or Missing Refunds
If you have not received your refund, please follow these steps:
If you have completed these steps and have not received your refund, please reach out to us at firstname.lastname@example.org.
Please note that only regular-priced items are eligible for refunds. Sale items, unfortunately, cannot be refunded.
Shipping Costs on Return Items
You are responsible for covering the shipping costs when returning your item. These shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location.
For items over $75, it is advisable to use a trackable shipping service or purchase shipping insurance, as we do not guarantee the receipt of your returned item.